Please note, if you require your goods to be delivered on a specific date, this can be specified at the checkout.
Standard Delivery £15.00 inc. VAT 3-5 working days from date of order.
Express 1 - 2 Day Delivery £30.00 inc.VAT If placed before 11am (excluding Saturdays and Sundays).
We are unable to offer a Standard Delivery Service for the Scilly Isles, Channel Islands, Northern Ireland and The Highlands & Islands of Scotland. These areas are serviced with a 3-5 working day delivery window and a specific date of delivery can therefore not be defined at checkout. Please note that an extra charge may also be taken for out of area postcodes. For further information, please contact our customer service team at email@example.com.
When the goods arrive, it is your responsibility or the person delegated by you, to check and sign for the goods. Upon signing for the delivery, responsibility for care of the goods passes to you. We therefore urge you to check all items upon delivery and to write on the consignment note if any goods have been damaged.
Please note, signing the delivery company consignment note means that you have received the goods in good condition.
We advise that you take delivery of the goods before booking your installation. This will enable you to check the goods for any damage or missing items before starting the work. This will give you enough time to resolve any issues or order any extra items you might need.
In the event of an order being cancelled or returned after the dispatch of goods, only the cost of the Standard Delivery Service will be refunded, regardless of the delivery option chosen.
Should the goods supplied be faulty or damaged on delivery, please contact customer services within 48 hours of delivery to arrange the replacement of the goods. We aim to replace any items within 3 working days of you notifying us.
Please contact our Customer Service team at firstname.lastname@example.org or 01254 918005 as early as possible if nobody is able to take delivery of the goods on the delivery date specified. In certain circumstances we may be able to re-arrange delivery at little or no cost.